Terms and Conditions

On signing the booking form you have agreed to abide by the terms and conditions listed below.

Check in/out

Please note check in is 4pm and check out is 10am

We ask guests to respect that we have a quick turnaround for the following week’s guests and that 10am is the latest check out time regardless of transfer time.

In our catered Chalet, Chalet Petit-Bechar luggage and belongings may be stored in the boot room if you have a late departure. Early arrivals may also store luggage here. Access to the chalet will however not be permitted.

Included in catered chalet price
Quality ensuite chalet accommodation
Self service tea and coffee facilities
Breakfast 7 days (one day self service)
Afternoon tea 6 days
Three course evening meal five nights per week Unlimited wine during evening meal
Daily clean of chalet
Mid week towel change
Wi-Fi internet access
DVD player and DVD library
IPod docking station
15% off all ski hire through Cyprien Sports
Organisation/assistance with transfers to resort
Pre bookable ski lessons, equipment and guiding
Minibus service to and from the slopes six days

Extras on top of above services if premium catered package booked
Champagne reception on arrival
Pre dinner aperitif
Four course evening meal over six days including chessboard, port and coffee
Unlimited wine/beer
Vin Chaud served with afternoon tea
Transfers from Geneva to Chamonix
Minibus service to and from the slopes seven days
Complimentary off piste/ piste guide one day (up to six adults)
Fresh fruit
Complimentary toiletries

We also provide other services at an extra cost for catered guests
Honesty bar
Packed lunches

We can also arrange for all guests
Restaurant/club reservation
Transfers
Ski/mountain/cycling/hiking/snowshoeing etc guides
Ski lessons
Heli-skiing/rides
In chalet massage
Nannies
Wine tasting
Other resort activities

If there is anything else you would like us to arrange please do not hesitate to contact us before arrival.

Part of our chalet service is to provide unlimited wine during your meal. Unlimited wine means house wines will be supplied until dessert is served with a limit of two bottles open at any one time. Guests on premium package will have unlimited house wine and beer at all times. Please note soft drinks such as Cola, Fanta etc will not be included in this offer, however, squash and juice will be.

We offer an extensive wine menu in which guests have the option to upgrade from our house wines during their meal at an additional cost. After your meal all wines are available to buy.

Catering

Our fully catered service includes a buffet style breakfast with one cooked option served between 8am-9am. Afternoon tea will be served on your arrival back from the slopes. Dinner will be at 7.30pm. Please note that breakfast is available 7 days with 1 day being self service due to staff day off. Please note if you have booked the standard chalet package dinner will be served five out of the seven nights but premium guests will be served six.  If you wish for your children to have a separate meal time from you this will be between 5pm-6pm and subject to parental supervision during. We will also need to be informed of this before your arrival.

Short catered breaks

If you have booked a catered break less than seven nights, please find meal provisions below:

3 night break – breakfasts and 3 evening meals
4 night break – 4 breakfasts and 4 evening meals
5 night break – breakfasts and 4 evening meals
6 night break – breakfasts and 5 evening meals

Short catered breaks are based on a standard service basis

Minibus/ resort vehicle

The minibus is a complementary service provided to make getting to and from the different ski areas easy for you but is only provided for transportation of our clients on a catered ski break.

In the winter, the morning lift to the slopes is provided up to 10am. Pick up from the slopes is between 4.30pm and 6.30pm and if you wish to go out after dinner a lift will be provided up to half an hour after the completion of your meal or at our own discretion. There will only be one lift available between each of these times. The minibus will not be available on our day off or later than 9.30pm. Transfers to the slopes will be provided on our day off by an outside company for clients booked on a premium package. Bed and breakfast clients are entitled to a lift to the slopes in the morning only.

For our summer guests on a golf break, there will be a lift to and from the golf course each day and if you are on a fully catered break a lift in to Chamonix after dinner will be offered (please see above for terms.) Only one lift is provided to and from one selected golf course each day.

Minibus use is dependent on all clients booking either ski hire or golf packages through Alpine Ski and Golf. In the event of bad weather, breakdown, illness, accident or anything similar, the minibus may not be available for transportation of clients in resort or to golf courses.

Payment and Confirmation

Once the booking form is signed and the full deposit is paid the client is liable for the full chalet cost. Payment of the deposit is due at the time of booking. The balance of the total holiday cost is due no later than 10 weeks prior to your arrival. Bookings made within ten weeks of departure are subject to full payment at the time of reservation. For group bookings, payments are to be made by the party leader in one transaction.

Payments to be made by bank transfer.

Smoking

Smoking is strictly not permitted any where inside the accommodation. For those wishing to smoke, ash trays will be provided on the balcony/patio but we ask you to keep all doors and windows shut when smoking.

Cancellation by the client

Cancellation can only be notified by the party leader via email to Alpine ski and Golf - info@alpineskiandgolf.com.

Please note that deposits are non refundable under any cancellation by you. All other charges are as follows:

If you cancel:
Within 8 weeks of your arrival – 50% of full amount kept
Within 6 weeks of your arrival – 75% of full amount kept
Within 3 weeks of your arrival – 100% of full amount kept

Cancellation will be taken from the date we receive your notification in our email inbox.

Cancellation by Alpine Ski and Golf

In the event of war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or other circumstances amounting to force majeure, Alpine Ski and Golf will not be liable to any holiday refund. In the unlikely event that Alpine Ski and Golf needs to cancel your holiday outside of these conditions, a full refund will be given.

If your full holiday payment is not received 10 weeks before arrival, Alpine Ski and Golf hold the right to cancel your holiday with the appropriate charges being made.

Special requirements

If you have any special needs or requirements, please inform us as far in advance from your arrival as possible and we will do our very best to meet them. These however cannot be guaranteed.

Clients Responsibility

All clients are expected to act in a responsible manner, respecting the chalet/apartment, other clients, ourselves and the reputation of Alpine Ski and Golf Company. We will take no responsibility for the actions of our clients and if we deem an action to be detrimental to any of the above we reserve the right to terminate your holiday at any point. Any damages incurred during the holiday will be charged by Alpine Ski and Golf before departure.

No compensation or refunds will be made to any of the party members if they are dissatisfied with any decision made by us.

Insurance

It is vital that all party members are sufficiently covered by your own holiday insurance. This must include travel, possessions and all activities you may partake in.

Liability of the Company

The Company is responsible for ensuring that the holiday accommodation and any other specified services which the client books with us in writing are supplied as described in our website and/or brochure, provided these have been paid for in advance. The Company also undertakes to ensure that the accommodation and services offered reach a reasonable standard. However, please bear in mind that local standards may not be the same as the UK and it is not always within our control to impose such standards.

We do not accept liability for any disappointment which the client may feel as a result of unrealistic expectations in respect of accommodation or services. Additionally, there is no liability on the part of the Company in respect of lack of appropriate weather conditions to suit the customers’ planned holiday activities.

In the interests of our clients, operational necessity, or safety, the company reserves its right to make amendments in the accommodation and / or services it provides. Should we make any significant changes we will, where possible, notify you in advance of your arrival.

The Company is not liable for loss of personal property, death, bodily injury or illness arising from any cause whatsoever. By agreeing to these terms and conditions the customer confirms that they have taken appropriate separate personal insurance to cover loss of personal property, death, bodily injury or illness, including possible repatriation costs to their country of origin, or alternatively that they are bearing these risks personally. The Company strongly encourages its customers to take out appropriate insurance protection.

Allergies / food intolerance:Where the company is providing catered services please note that we cannot guarantee measures to accommodate customers with allergies etc. Provided you notify us in advance then we will try to make due allowance for your specific issues but cannot guarantee this, or accept any liability whatsoever. With specific regard to nut allergies, we cannot guarantee that our catering supplies have not been exposed to nuts.

Alpine Ski And Golf wants you to have a great holiday with us and if there are any issues that are not to your complete satisfaction then we encourage you to let us know immediately so that we can take corrective action if required. In the unlikely event that we are unable to do this, then any relevant complaints or claims made pursuant to the clauses above, must be notified to the Company representatives in resort during the holiday, and confirmed in writing by recorded delivery within 14 days of return from holiday. The Client must assign to the Company all rights against any party to the claim and must give the Company and its insurer full assistance in claiming against such party. In the event of failure to comply with all these terms, any claims by the Customer will be deemed to have been waived. In any event, the Company hereby specifically limits the extent of any financial liability to the customer to a sum not exceeding the total cost of the holiday booked and paid.

All travel arrangements to and from the accommodation shall be the customer’s responsibility. The company does provide transfers to and from the slopes etc but subject to availability and operability of our vehicular transport. In particular, the company is not liable for any loss of facility due to mechanical breakdown or road conditions which the company, in its absolute discretion, deems unsuitable and/or hazardous.

The company shall not be liable for any noise, nuisance or disturbance arising outside the property rented under this contract caused by third parties beyond the control of the company. The company shall, however, make every reasonable effort to minimise such noise, nuisance or disturbance and forewarn the client if the company has knowledge of this.

Damage Deposits

Alpine Ski and Golf Company reserve the right to take a damage deposit prior to the arrival of the clients

On signing the booking form, you have agreed to pay for all damage incurred to Alpine Ski and Golf Company property, by any party member during your stay.

The parties to this contract agree that all its terms are final and conclusive and shall, if necessary, be interpreted in accordance with English law. Should any individual clause be found to be unenforceable then the remainder of all other clauses shall remain in full effect.